FORMER HEAD OF PRODUCT, TELSTRA HEALTH
I help find the cause and carry the fix through to completion.
EXAMPLES OF WHAT I CAN HELP WITH
Too many people, spreadsheets, hand-offs and workarounds are adding cost, slowing things down or frustrating customers and staff.
The offer has become difficult to explain, sell or implement, and its value is getting lost.
Before choosing software, a vendor or an integration, the underlying problem and priorities need to be clear. Then the options can be tested and the best fit carried through to implementation.
A rollout, migration or implementation is losing momentum under too many decisions, dependencies and moving parts.
The customer need, delivery effort, economics and risks need testing before more time and money are committed.
The opportunity needs to be tied to a real workflow, tested quickly and put into practical use only where the return justifies the effort.
WHY CALL ME
leading operations, implementations, product and technology change
software builds and customer implementations
of double-digit revenue and EBITDA growth
in the product and design team I built and led
HOW I WORK
The aim is the problem solved, not a report left on your desk.
I talk to the people closest to the problem, watch how they work, and map their tools and processes.
I find the cause behind the symptom, then test options for feasibility, cost and fit.
A clear recommendation, with what it will take and what it will cost.
Implementation, integration, data migration and change, led by me or alongside your team, until it works in practice.
Afterwards, part-time involvement to keep things moving if that's what you need.
Not sure where to start? Contact me to discuss.
Client names are withheld by agreement; the work and outcomes are real.
Implementation & offeringTraced the bottleneck back to an offer that had become over-complicated, then clarified the product-market fit and simplified what customers were buying.
A clearer proposition for sales and a simpler path into implementation.
Systems & processSelected and implemented fit-for-purpose off-the-shelf software, then redesigned the surrounding membership processes.
One clearer member journey and less manual administration.
AI-enabled workflowDesigned an AI-enabled reimbursement workflow with a final human approval step.
Fewer manual steps while retaining human oversight and control.
Product strategyAssessed the commercial options, market position and investment choices, then built a three-year strategy.
A shared direction and a practical basis for future investment.
I've spent more than 20 years working across implementation, operations, product strategy, partnerships and technology. I joined iCare Health and became a shareholder when it was a small, single-product software business. I worked through its growth and acquisition by Telstra Health, later becoming Head of Product there.
I've worked with customers from independent businesses to large not-for-profits and major corporates, and with teams and stakeholders across Australia, Ireland, the UK, Malaysia and India. More recently, I’ve put AI and automation to work to dramatically improve workflows and deliver practical value.
I work directly with clients myself. I don't start with a preferred solution. I don't resell software or take referral fees, so sometimes the answer is no new technology at all.
Send me a note and we can arrange a conversation with no commitment. I'll let you know whether I think I can help and what a first piece of work would involve. If I'm not the right person for you, I'll say so.
